Case Study of 0.5t Jib Crane Project in New Zealand

In November 2023, our company received an inquiry from a customer. The customer's requirements for the machine are very clear in the email. After our sales personnel added the customer's contact information, they first sent a message on WhatsApp to further confirm the parameters that were not included in the inquiry with the customer. Afterwards, we sent a test video of the cantilever crane and feedback from Australian customers who purchased the cantilever crane. Subsequently, we provided a quotation and solution based on the customer's requirements. Afterwards, we sent the New Zealand customer's water receipt to inform them that our product had been exported to New Zealand before. The customer has indicated that they will review our quotation and inform us of their decision.

Afterwards, the customer replied that they were willing to purchase jib cranes from our company. But he will have a long vacation and will contact us after the holiday. A few days later, we shared with the client pictures of our company's exhibition in the Philippines. But the customer replied that it was still on vacation, so our sales staff didn't bother too much. Afterwards, the customer contacted us to send the PI to him, so we made the PI for the customer. The customer also quickly made a prepayment and completed this order after nearly half a month.

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