Henan Seven Industry Co., Ltd (SEVENCRANE) is proud to announce the successful delivery of spare parts, including overload limiters and crane hooks, to a valued customer in the Dominican Republic. This project highlights SEVENCRANE’s ability to provide not only complete crane systems but also essential spare parts and accessories that ensure the long-term safe operation of lifting equipment worldwide.
Background of the Project
The first contact for this particular order was made in April 2025, although the client was already a familiar partner of SEVENCRANE. In 2020, the customer had purchased a set of 3-ton European crane kits, which have been operating successfully in the Dominican Republic for several years. As with all lifting equipment, some parts eventually require replacement due to natural wear and tear. This time, the client required overload limiters and hooks as direct replacements for components of their existing crane system.
The purchase demonstrates the trust that long-term clients place in SEVENCRANE. Rather than looking for local alternatives, the customer specifically requested that the new parts must be identical to the original equipment supplied by SEVENCRANE. This ensures seamless compatibility, safety, and reliability.
Order Specifications
The confirmed order included:
Product: Overload limiter
Rated load: 3000 kg
Span: 10 m
Lifting height: 9 m
Voltage: 220V, 60Hz, 3-phase
Quantity: 2 sets
Product: Hook
Rated load: 3000 kg
Span: 10 m
Lifting height: 9 m
Voltage: 220V, 60Hz, 3-phase
Quantity: 2 sets
Both products were manufactured and tested according to SEVENCRANE’s rigorous quality standards to ensure full compatibility with the previously supplied 3-ton European crane kits.
The customer also provided reference photos of the old parts through the project’s handover folder, and our engineering team carefully verified the specifications before production to guarantee a perfect match.
Delivery Details
To meet the client’s urgent needs, SEVENCRANE arranged express shipping by DHL, with a delivery timeline of only 7 days from order confirmation. The goods were shipped under DDU (Delivered Duty Unpaid) terms, meaning that SEVENCRANE arranged transport all the way to the client’s destination, while the customer would handle customs clearance and import duties locally.
Importance of Overload Limiters and Hooks
In any crane system, overload limiters and hooks are critical safety components.
Overload limiter: This device prevents the crane from lifting loads beyond its rated capacity, ensuring structural safety and protecting operators. A properly functioning overload limiter is essential for preventing accidents caused by overloading.
Hook: The hook is the direct connection between the crane and the load. Its durability, precision design, and material strength determine both the safety and efficiency of lifting operations. Regular replacement of worn hooks is necessary to maintain the reliability of the crane system.
By providing replacement parts of identical quality and specifications, SEVENCRANE ensures that the customer’s crane system continues to operate with the same level of safety and performance as when it was first installed.
Customer Relationship
This project is a good example of customer retention and trust. The Dominican client has been using SEVENCRANE’s equipment since 2020 and returned to us for spare parts five years later. This long-term relationship underlines SEVENCRANE’s commitment to quality and service.
The client’s willingness to pay 100% in advance via T/T further demonstrates their confidence in SEVENCRANE’s reliability and professionalism. Such partnerships are built not only on product quality but also on consistent communication, technical support, and after-sales service.
SEVENCRANE’s Advantage in Spare Parts Supply
In addition to complete lifting solutions such as overhead cranes, gantry cranes, marine travel lifts, rubber-tyred gantry cranes, and straddle carriers, SEVENCRANE also maintains a strong capability in supplying:
Overload limiters
Wire rope hoists
Electric chain hoists
End carriages and wheel groups
Electrical systems such as bus bars and festoon cables
This ensures that customers can obtain all necessary replacements directly from the original manufacturer, avoiding compatibility risks and ensuring continued compliance with international safety standards.
Conclusion
The successful delivery of overload limiters and crane hooks to the Dominican Republic within a 7-day DHL express timeframe demonstrates SEVENCRANE’s efficiency, reliability, and dedication to supporting customers throughout the entire lifecycle of their equipment.
By providing identical spare parts to match the previously supplied 3-ton European crane kits, SEVENCRANE ensured seamless integration, safety, and long-term performance for the client’s operations.
This order not only reinforces the trust built since 2020 but also showcases SEVENCRANE’s position as a global leader in crane manufacturing and spare parts supply. Whether it is a complete crane system or a critical spare part, SEVENCRANE continues to deliver quality, safety, and service to customers around the world.
Post time: Sep-23-2025
